At HuzyTech, we strive to ensure customer satisfaction with our products. Please read this Returns and Refund Policy carefully to understand your rights and options.

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1. Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon delivery.

• You received the wrong product.

• The product does not match the description on our website.

Note: Custom or personalized products may not be eligible for return unless defective or damaged.

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2. Timeframe for Returns

• Returns must be requested within 24  hours of receiving your order.

• To initiate a return, contact us at [email protected] with your order number and reason for the return.

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3. Return Process

• Once your return request is approved, you will receive instructions on how to return the product.

• Products must be returned in their original packaging, with all accessories, manuals, and tags included.

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4. Refunds

• Refunds will be issued to the original payment method once the returned product is received and inspected.

• Refund processing may take 3-5 business days depending on your payment provider.

• Shipping fees are non-refundable unless the return is due to our error (e.g., defective product or wrong item sent).

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5. Exchanges

• Exchanges are possible for defective or incorrect items only.

• Contact us at [email protected] to request an exchange.

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6. Non-Returnable Items

The following items are non-returnable:

• Products damaged due to misuse or accidents.

• Products with missing or altered serial numbers.

• Any items sold as “final sale.”

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7. Contact Us

For any questions regarding returns or refunds, contact us at:
Email: [email protected]